MIDWAY CAR RENTAL CLAIMS
RENTERS ACCIDENT STATEMENT
If you are a Renter of Midway Car Rental and you were in an automobile accident, Click here to download and complete the form.
RENTERS INCIDENT STATEMENT
If you received a call from Midway Car Rental stating there was damage to the car you were renting, but you were not involved in an accident, Click here to download and complete the form.
Q: I received a parking ticket on the vehicle and I am not to return the rental vehicle until later, what do I do?
Pay the agency now or at least before the due date on the ticket and inform the staff when you return the rental vehicle and/or email [email protected] of the citation and the proof of payment. If you do not pay the agency immediately and our corporate office gets the citation notice, your credit card will get charged for the citation/violation plus an additional $50 admin/processing fee.
Q: What about Toll Roads/Express lane/Toll Bridges?
Our vehicles are registered with an account through Fleetit.co and the account gets charged immediately. Depending on the toll that you traveled on Fleetit.co will let us know within 30 days of travel of the violation.
We will charge your card and email you the receipt however with us you have options on how to deal with Toll Roads Charges Please Click Here. if you have further questions please call and leave a message at 323-692-7045 and we will return your call at our earliest convenience.
Q: My credit card was charged for parking citation why didn’t someone from Midway inform me?
Our corporate office receives 1000’s pieces of mail, they have to get sorted, opened, reviewed, and researched to identify if it is a citation or others. Our terms and condition states “without prior notification” since it is nearly impossible to reach out to each renter per citation mailed.
In the Greater Los Angeles Area, the city will likely impound the vehicles due to un-paid multiple parking citation thus we do our very best to clear it all up so that current/future renters will not suffer or get inconvenience due to an oversite from our previous customers.
Q: The parking citation wasn’t my fault , I need to fight the agency, can you refund my credit card until I win my case?
Inform the staff at the rental counter and/or email [email protected] of the situation prior to starting your administrative review. Most administrative review must be received by the agency within 21 calendar days of receiving the citation and most cases the fine has to be paid to the agency before moving forward to the administrative hearing. When you win your case, send us a copy of the letters , we will contact the agency to issue us a check and when we receive the check we will refund you.