RENTERS ACCIDENT STATEMENT
If you are a Renter of Midway Car Rental and you were in an automobile accident, click here to download and complete the form.
RENTERS INCIDENT STATEMENT
If you received a call from Midway Car Rental stating there was damage to the car you were renting, but you were not involved in an accident, click here to download and complete the form.
CLAIMANT ACCIDENT STATEMENT
If you are not a Midway Car Rental renter, but you were involved in an accident with a Midway Car Rental renter/driver, click here to download and complete the form.
Claims Phone Number: (323) 900-3044 or toll free at (866) 699-4900
Citations Phone Number: (323) 692-7045
CITATION AND CLAIMS FAQs
A: Pay the agency now or at least before the due date on the ticket and inform the staff when you return the rental vehicle and/or email [email protected] of the citation and the proof of payment. If you do not pay the agency immediately and our corporate office gets the citation notice, your credit card will get charged for the citation/violation plus an additional $50 admin/processing fee.
A: Unfortunately, you will not get a notice . When/if by accident you went through the toll road/express lane/toll bridges, please email [email protected] with your name, rental agreement, time, date and the toll road you drove on. We’ll assist you the best we can, however, try to keep your eyes open for on the road notices. Some allow you to pay online within each agency timeline.
Northern California FastTrack Golden Gate/Oakland Bridge within 48 hours. https://www.bayareafastrak.org/en/howitworks/oneTime.shtml
Toll Roads (Orange County to San Diego) within 5 days https://secure.thetollroads.com/violation/payTolls.do
91/Metro/FastTrack in Los Angeles do not allow you to pay online.
Unfortunately whenever our corporate office gets the citation/violation notice – your credit card will get charged for the citation/violation plus an additional $50 admin/processing fee.
A: Our corporate office receives 1000’s pieces of mail, they have to get sorted, opened, reviewed, and researched to identify if it is a citation or others. Our terms and condition states “without prior notification” since it is nearly impossible to reach out to each renter per citation mailed.
In the Greater Los Angeles Area, the city will likely impound the vehicles due to un-paid multiple parking citation thus we do our very best to clear it all up so that current/future renters will not suffer or get inconvenience due to an oversite from our previous customers.
A: Inform the staff at the rental counter and/or email [email protected]group.com of the situation prior to starting your administrative review. Most administrative review must be received by the agency within 21 calendar days of receiving the citation and most cases the fine has to be paid to the agency before moving forward to the administrative hearing. When you win your case, send us a copy of the letters , we will contact the agency to issue us a check and when we receive the check we will refund you.
A: We’re sorry for your troubles! To submit information regarding your accident and related details, please visit our claims page, download and complete the appropriate car rental claims form, and fax to our claims department.
A: We’re sorry to hear it! To submit information regarding your accident and related details, please visit our car rental claims form page, download and complete the “Claimant Accident Statement,” and fax to our claims department.