❝Three clients walked in inquiring about a specific car. The primary renter left his driver’s license at their hotel. I went the extra mile with the YES mentality, displayed great customer service, and provided them the ride to their hotel and back. They got all the necessary documents to make the rental happen. DONE.❞

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A couple years ago, we had a famous singer who needed a car for three months in Florida. Saying yes, we then bought that car in Florida. The client picked it up at the dealership in Florida and when they were finished, they returned it to the dealership and we sold it! We said yes.

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Just recently, we needed two cars for a celebrity at Sundance Film Festival in Utah and were able to get the cars in 24 hours for a week-long rental! We said yes.

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❝A client inquired about renting several high end vehicles with an option of returning her last rental in Missoula, Montana. I said YES and we provided our client with door to door service across the nation!❞

❝A renter added an additional driver on the contract; however, the additional driver never returned the car back to us, as promised. The renter called me, frantic and I immediately got to work and tracked down the car. Luckily, no damage was done to the vehicle. The renter was thankful I got involved immediately and that no further action was needed.❞

❝An international client came to our office to rent a car that was sold out at the moment. I offered him a nicer car for the same price and saw an immediate smile on his face. I was so glad that I said “YES” and made the client happy, making myself happy too.❞

❝While delivering a car to a hotel, I noticed two gentlemen asking the concierge if they knew where they could get a rental from. They wanted any vehicle as long as it came with XM Satellite radio. I knew we had a car that had everything they were looking for and they decided to join me back to the office. Once we arrived, I offered them an upgrade. They were very enthusiastic with the vehicle and our service.❞

❝A couple on vacation thought Clean Fuel was the best way to go, but the Clean Fuel actually damaged their car. They were worried and reached out to me to work something out. I was able to walk them through their own insurance policy to get the repairs to the engine covered. They were very thankful, and still to this day I can hear their cries of relief!❞

❝I had a client who rented a 15 passenger van that broke down in San Francisco. They had no way to get their crew back to LA, so we said “Yes” and delivered a new passenger van to them in San Francisco.❞

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Last year, we had a car delivered to New York City for a Saudi Prince. The client drove it across the country and dropped it off in LA and we said yes to everything he wanted!

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❝I said YES was when a client was booking a car for three days that he was interested in buying. The couple had a specific budget for their trip and the current rate was a bit over their budget. Of course, I said yes and got the rate down to their budget. They booked it right away and let me know they will be referring their friends to me.❞

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Last year, a client called requesting a specific car they needed almost immediately. We bought the car, had it driven across the country and delivered it to the client in Toronto where he then dropped it off in LA when he ended his trip. We said yes.

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❝One day, a man came into our office looking for a mechanic because his car broke down on his way to pick up his wife from the airport. I told him I could help him find a mechanic and that he could rent a car with Midway in the meantime. He agreed to leave me the keys and money for repair costs and the next day the car was ready and fixed for the road. He was so happy and satisfied with the service, saying thank you for having such a great company.❞

❝A client from a tour group accidentally left his travel bag in our rental car when he returned it. When he sat in his seat on the plane and realized it contained thousands of dollars and cell phones from his group, he panicked. The pilot from the plane called me and asked to overnight the bag immediately. We did, and 10+ years later, they are still renting from Midway, but now carry traveler’s checks.❞

❝A client’s windshield was smashed while vacationing at Mammoth Mountain on a family ski trip. Unfortunately, the front windshield was on a two week back order, so the customer asked if we could transport a new vehicle to the resort and “WE SAID YES.” We had the damaged vehicle picked up and new vehicle delivered simultaneously. Then, they were “Off to the slopes!”❞

❝A corporate client wanted three specific cars for five months in Puerto Rico with less than a week’s notice. “I said YES!”❞

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I was asked to deliver a minivan to the airport in Canada. We did exactly what the client wanted, saying yes.

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❝An accident occurred and a tow truck showed up and picked up the rental vehicle. In a panic, the renter called me because she didn’t know where the car was at and didn’t want to be held responsible. I immediately went to the police to report it as a stolen vehicle. Saying yes, I saved our renter an extortion fee from a bandit tow!❞

❝A famous artist from a band needed a luxury vehicle in San Francisco for one day that same evening. I knew this was a tough one to pull off, but I somehow managed and we were able to get the car to San Francisco at 2:00am! The artist fell in love with the car and a one day rental turned into an eight day rental. This was all due to determination, teamwork and a Say Yes mentality!❞

❝There was a situation a while ago where a Hertz client called because he was having car trouble and could not reach anyone at Hertz for help. He had rented from us in the past but decided to rent from Hertz on that trip because they had a lower rate. I helped him solve his problem even though he was not in one of our cars. He was very thankful and said, ‘This is what I get for not renting from Midway.’❞