Through service, integrity and passion, we make your everyday experience an outstanding memory.
Who We Are
Midway Car Rental is the largest independently owned car rental company in Los Angeles. Since 1972, Midway has been serving the Southern California market with emphasis on the greater Los Angeles area. We have developed an award-winning brand based on unparalleled service, an amazing fleet of cars, a personalized approach, and a team that is passionate about everything we do.
Midway was founded on the values of relationships and personalized service. We are always striving to exceed the needs of our clients and continuously raise the bar for service, always saying “Yes.” To take this even further, we genuinely care about our community and do what we can to make a difference with ‘Midway Gives Back.’
❝Through service, integrity and passion, we make your everyday experience an outstanding memory.❞
The Midway tradition started in 1958 when the Hankey Family owned 25% of Midway Ford. Midway Car Rental began as a complimentary business extension of Midway Ford, providing car rental service to Midway Ford customers. Today, Midway is a proud member of the Hankey Group of companies overseen by Don Hankey. With assets of $9.5 billion, The Hankey Group businesses include automotive, financial services, real estate, technology services and insurance.
Don, Barbara, & Fran Hankey buy 100% of Midway Ford. Midway Ford rents its first car.
Moves car rental operations to 2926 Wilshire Blvd. Begins renting to studio accounts.
Purchase of small rental operator in West Hollywood.
Midway Rent-A-Car becomes incorporated.
Midway Rent-A-Car creates new division called Midway Clinic Cars. Later becomes Midway Group.
Purchase of Southwest Car Rental in West Los Angeles solidifies studio & luxury rental business.
Purchase of Santa Monica Thrifty Rent-A-Car. Builds new location at 1800 South Sepulveda.
Creates new Midway Fleet Leasing division “MFL” for corporate vehicle leasing.
Gary Macdonald, President, celebrates 25 years at Midway Car Rental.
Midway Car Rental adopts the name Midway Auto Group to reflect its diversification into many areas of service.
Midway named top 10 car rental agency by Condé Nast.
Launches Wilshire Limousine Services.
Recognized by LAX Magazine as one of LA’s Best.
Forbes recognizes Midway Car Rental as the leader in luxury & exotic car rental market.
Fortune Magazine 100 Fastest Growing Companies addition.
Los Angeles Concierge Association Excellence award.
Midway Automotive Group named 100 Fastest Growing Organization by Los Angeles Business Journal.
Winner of the Expedia Inc. Epic Award.
Car Rental Express Awards Midway #1 Ranked Vehicles Award.
Ken Kerzner awarded Car Rental Representative of the Year by SoCal ASTA.
Opens redesigned LAX office.
Unparalleled service. Personalized approach. Amazing selection.
We serve all of Southern California, including Beverly Hills, Burbank, Hollywood, Los Angeles, Mid-Wilshire, Newport Beach, Santa Monica, Westlake Village and major airports.
PREFERRED RENTER PROGRAM
Enjoy VIP service and simplicity with our exclusive program.
If your production needs anything from an exotic car to an equipment van, we’ve got your vehicle.
Exceeding Your Expectations
Midway is not your ordinary car rental company. We are a family-oriented organization that provides a warm and welcoming experience for our customers. Your needs come first, which is why customer service is the foundation of our core values.
Our motto is “We Say Yes.” While other car rental companies are busy saying “No” through aggressive sales tactics, hidden fees, over-booking, and a generic outlook on service, we at Midway are committed to a YES mentality that is guaranteed to exceed your customer service expectations.
Rent with Midway and you will experience:
- Award winning customer service
- Professional, friendly, and informative staff with a solution-oriented mentality
- A late model fleet that offers variety and quality
- No hidden fees
- The ability to personalize your experience by adding special services
- A company that cares about what is convenient for you
- No hidden fees
Don’t take our word for it. Click here to see what our guests are saying.
We Say Yes
❝Three clients walked in inquiring about a specific car. The primary renter left his driver’s license at their hotel. I went the extra mile with the YES mentality, displayed great customer service, and provided them the ride to their hotel and back. They got all the necessary documents to make the rental happen. DONE.❞
A couple years ago, we had a famous singer who needed a car for three months in Florida. Saying yes, we then bought that car in Florida. The client picked it up at the dealership in Florida and when they were finished, they returned it to the dealership and we sold it! We said yes.
Just recently, we needed two cars for a celebrity at Sundance Film Festival in Utah and were able to get the cars in 24 hours for a week-long rental! We said yes.
❝A client inquired about renting several high end vehicles with an option of returning her last rental in Missoula, Montana. I said YES and we provided our client with door to door service across the nation!❞
❝A renter added an additional driver on the contract; however, the additional driver never returned the car back to us, as promised. The renter called me, frantic and I immediately got to work and tracked down the car. Luckily, no damage was done to the vehicle. The renter was thankful I got involved immediately and that no further action was needed.❞
❝An international client came to our office to rent a car that was sold out at the moment. I offered him a nicer car for the same price and saw an immediate smile on his face. I was so glad that I said “YES” and made the client happy, making myself happy too.❞
❝While delivering a car to a hotel, I noticed two gentlemen asking the concierge if they knew where they could get a rental from. They wanted any vehicle as long as it came with XM Satellite radio. I knew we had a car that had everything they were looking for and they decided to join me back to the office. Once we arrived, I offered them an upgrade. They were very enthusiastic with the vehicle and our service.❞
❝A couple on vacation thought Clean Fuel was the best way to go, but the Clean Fuel actually damaged their car. They were worried and reached out to me to work something out. I was able to walk them through their own insurance policy to get the repairs to the engine covered. They were very thankful, and still to this day I can hear their cries of relief!❞
❝I had a client who rented a 15 passenger van that broke down in San Francisco. They had no way to get their crew back to LA, so we said “Yes” and delivered a new passenger van to them in San Francisco.❞
Last year, we had a car delivered to New York City for a Saudi Prince. The client drove it across the country and dropped it off in LA and we said yes to everything he wanted!
❝I said YES was when a client was booking a car for three days that he was interested in buying. The couple had a specific budget for their trip and the current rate was a bit over their budget. Of course, I said yes and got the rate down to their budget. They booked it right away and let me know they will be referring their friends to me.❞
Last year, a client called requesting a specific car they needed almost immediately. We bought the car, had it driven across the country and delivered it to the client in Toronto where he then dropped it off in LA when he ended his trip. We said yes.
❝One day, a man came into our office looking for a mechanic because his car broke down on his way to pick up his wife from the airport. I told him I could help him find a mechanic and that he could rent a car with Midway in the meantime. He agreed to leave me the keys and money for repair costs and the next day the car was ready and fixed for the road. He was so happy and satisfied with the service, saying thank you for having such a great company.❞
❝A client from a tour group accidentally left his travel bag in our rental car when he returned it. When he sat in his seat on the plane and realized it contained thousands of dollars and cell phones from his group, he panicked. The pilot from the plane called me and asked to overnight the bag immediately. We did, and 10+ years later, they are still renting from Midway, but now carry traveler’s checks.❞
❝A client’s windshield was smashed while vacationing at Mammoth Mountain on a family ski trip. Unfortunately, the front windshield was on a two week back order, so the customer asked if we could transport a new vehicle to the resort and “WE SAID YES.” We had the damaged vehicle picked up and new vehicle delivered simultaneously. Then, they were “Off to the slopes!”❞
❝A corporate client wanted three specific cars for five months in Puerto Rico with less than a week’s notice. “I said YES!”❞
I was asked to deliver a minivan to the airport in Canada. We did exactly what the client wanted, saying yes.
❝An accident occurred and a tow truck showed up and picked up the rental vehicle. In a panic, the renter called me because she didn’t know where the car was at and didn’t want to be held responsible. I immediately went to the police to report it as a stolen vehicle. Saying yes, I saved our renter an extortion fee from a bandit tow!❞
❝A famous artist from a band needed a luxury vehicle in San Francisco for one day that same evening. I knew this was a tough one to pull off, but I somehow managed and we were able to get the car to San Francisco at 2:00am! The artist fell in love with the car and a one day rental turned into an eight day rental. This was all due to determination, teamwork and a Say Yes mentality!❞
❝There was a situation a while ago where a Hertz client called because he was having car trouble and could not reach anyone at Hertz for help. He had rented from us in the past but decided to rent from Hertz on that trip because they had a lower rate. I helped him solve his problem even though he was not in one of our cars. He was very thankful and said, ‘This is what I get for not renting from Midway.’❞
Don’t take our word for it. Click here to see what our clients are saying.
Meet Our Team
Head of the Hankey Group of Companies, a privately-held organization based in Los Angeles, Mr. Hankey has led the organization in consistently strong growth and diversification in the automotive, finance, real estate, technology, and insurance sectors. Mr. Hankey’s banking and finance acumen and relationships have enabled the Group to organically grow to an excess of $1 Billion in assets in 2007. A graduate of the University of Southern California, Mr. Hankey was the youngest vice-president at a major investment banking firm that would later be bought by USB Paine Webber.
John “Gary” Macdonald is President of Midway Auto Group which includes: MCar, Midway Group, Midway Fleet Leasing, Midway Auto Resale and Wilshire Limousine Services. Mr. Macdonald joined the organization in 1976 and has been President of Midway Auto Group since 1986. As shareholder, director and officer, Gary has been instrumental in developing new lines of business and services which meet the needs of an ever-changing automotive market.
Gary was born, raised and currently resides in the Los Angeles suburb of Altadena. He is married and has four children.
Ken Kerzner is a shareholder and Managing Partner for Midway Car Rental and Wilshire Limousine Services. He also serves on the Board of Directors for the Beverly Hills Chamber of Commerce, Convention and Visitors Bureau and Rotary.
Mr. Kerzner started his career in 1969 at South West Leasing & Car Rental and moved to Budget Rent A Car of Beverly Hills in 1989. He served as President of both companies during his tenure.
Ken currently resides in Sherman Oaks with his wife Fran.
Frank Merle is General Manager for Midway Car Rental, overseeing Midway Auto Group’s car rental division. Frank earned his B.A. degree in 2005 from Miami University of Ohio and moved to Southern California that same year.
Previously with Enterprise Rent-A-Car, Frank has been a leader in the automotive rental industry for more than a decade. Starting his career out of college as a customer service representative and working his way up through various supervisory roles, Mr. Merle joined the Midway Car Rental team in March of 2017. He hopes to continue the success of Midway Car Rental by focusing on exemplary service, providing a first-class inventory of vehicles, and an unmatched professional team.
Frank lives in Los Angeles with his wife and three children.
Ms. Ho joined Midway Automotive Group in 2004 as the Business Manager, overseeing all aspects of the company finances. Her past professional experience includes 15 years in the fields of Accounting, Taxation, and Finance, serving in various aspects of management positions. Ms. Ho is a Certified Public Accountant and is a professional Enrolled Agent with the Internal Revenue Service.
Ryan Kerzner is a SoCal native with a passion for automobiles and helping people. He began his car rental career in 1998 while attending California State University at Northridge where he earned a B.S. degree in Business Administration with an emphasis in Marketing. Mr. Kerzner went on to manage hotel sales for a major car rental company before joining Midway Auto Group in 2007. He has held several positions while at Midway and Wilshire Chauffeured Services, from Branch Manager to Hotel Sales to Director of Business Development. Now as the Managing Director of Sales and Marketing for Midway Car Rental, he manages an outstanding sales team and spearheads Midway’s marketing efforts.
RyanDirector of Sales and Marketing
Jorge Arevalo is the Regional Manager at Midway Car Rental. Mr. Arevalo first joined Midway Car Rental in 2000. With nearly 20 years of experience, Mr. Arevalo knows the importance of meeting your individual transportation needs with respect, confidence and professionalism.
Mr. Arevalo is a 2001 graduate of the University of California, Los Angeles, where he received a Bachelor of Arts degree in History. He was born and raised in Orange County, California.
Denise Gonzalez manages Midway Car Rental’s VIP Reservations Team. She has been with Midway since 2005, working alongside her mentor Ken Kerzner, Midway’s Managing Partner. Denise brings 25 years of experience in the car rental industry, working directly with exclusive clients to fulfill their transportation needs. She mentors a dynamic group of skilled reservationists specializing in assisting travel advisors, corporate accounts, commercial production companies, concierges and more. When out of the office Denise enjoys spending quality time with her family, friends and her Pug, Charlie.
DeniseVIP Reservation Director
Beth is a 20 year Veteran with Midway and her success is attributed to always “making it happen” and always putting the client’s needs first. When out of the office, Beth enjoys traveling, working out and creating healthy meals for her friends and family, which include her furry kids, Dexter, Conan and Sophia.
BethDirector of Internet Sales
Caroline can be handling a construction project form the opening of a new office one day and chasing down a missing car the next. And that’s just the way she likes it – always facing new challenges! When she’s away from the office, Caroline enjoys finding amazing places to dine in the city when her Executive Chef husband wants a night off. She also loves spending time with her puppy. She has been with Midway for over 15 years.