FREQUENTLY ASKED QUESTIONS

Masks or face coverings are required to enter our office or ride our shuttle.

A: Age Requirements

• Standard Cars: all drivers must be at least 21. For renters between the ages of 21 and 24, a daily underage fee will apply.
• Some luxury vehicles and large SUVs: all drivers must be at least 25

Please call the location from which you wish to rent for details on age restrictions for specific vehicles.

Cancellation Policy

• Standard cars (Full-Size cars and smaller): you may cancel the same day with no penalty.
• SUVs and VANS: 24-hour cancellation is required by email or phone to avoid penalty fees.
• LUXURY and SPECIALTY reservations: 48-hour advance cancellation is required.

Midway Rental Requirements

Midway Policies/Required Documents

• Midway will need to verify your local stay.
• No debit cards at LAX location
  • Debit cards allowed at local locations
    • Debit Card Requirements
      • Valid Driver’s License and Debit Card (linked to a traditional bank checking account)
      • Name on Driver’s License and Debit Card must match
      • Valid 2nd form of photo ID
      • MUST BE A LOCAL RENTER – LA COUNTY RESIDENT
      • Deposit is $300.00 plus the total
      • Must be at least 21 years of age
      • $19.99 underage fee for under 25 years of age
      • Can only rent up to a Compact SUV
      • PROOF OF RESIDENCY MAY BY REQUIRED
      • One vehicle per qualified renter
      • IF THE DEBIT CARD DECLINES, A DIFFERENT DEBIT CARD IN THE RENTER’S NAME MUST BE PROVIDED
• Valid driver’s license, a major credit from a traditional banking institution, and a valid 2^nd form of ID
• Midway does not accept digital driver’s licenses
• All documents must be in the driver’s name
• All vehicles are non-smoking (cleaning fees may apply).
• No towing using rental vehicle
• Vehicles are allowed in CA and NV only.
• Please be prepared to present your car insurance policy.
• Refuel your vehicle to avoid additional fees.
• Driver’s licenses issued outside of the U.S. must be printed in the Latin Alphabet or must be accompanied by a valid international driver’s license.
• Luxury and Exotic rentals may have additional coverage requirements. Please contact your local office for details.

Payment Options if you are Flying In

A major credit card from a traditional banking institution: No Debit Cards, Digital Pay, Secured Credit Cards, Chime Cards or Apple Cards accepted. Credit card must have functioning chip.

• Driver license and credit card (names must match)
• Minimum $300 deposit above expected rental charge; deposits will increase in relation to the vehicle being rented
• At some locations, customers not holding a US driver’s license may be asked to provide additional documentation. Examples of this may include a valid passport and a valid Mexican voter registration card.
• Round trip itinerary showing return flight from Los Angeles to home city, booked at least 24 hours in advance.

Please contact the reservation center to find out how much will be authorized on your specific rental. 310-649-5549

Requirements if you are a Southern California Resident

A major credit card from a traditional banking institution: No Debit Cards, Digital Pay, Secured Credit Cards, Chime Cards or Apple Cards accepted. Credit card must have functioning chip.

• Driver license and credit card (names must match)
• Minimum $300 deposit above expected rental charge; deposits will increase in relation to the vehicle being rented
• 2^nd form of I.D: Passport, Military I.D, Costco/Sam’s Club, Work Photo I.D Badge
• Proof of residency may be required (current lease agreement or utility bill)
• NO UNLIMITED MILES. 150 miles free per day, 1050 miles free per week. Additional miles at $0.50/mile

Delayed Arrival

• If you will be delayed for any reason, please call the office. Certain cars are subject to cancellation fees if not canceled 48 hours in advance.
• Reservations are held for 3 hours. Please call if pick up time needs to be postponed

Extending Your Rental

• To extend your rental beyond the due date shown on your contract, please call your renting office. Please note that the extension must be approved, and the rate is subject to change.

Hand Controls

• Midway Car Rental can provide vehicles with hand controls with 24- 48 hours of advanced notice.

No Show Policy

• Reservations are valid and honored for up to three hours after the requested pick-up time or until the location’s regular closing time, whichever is earlier. If the vehicle is not picked up within three hours of the requested pick-up time your reservation status will be changed to a NO SHOW. To avoid any problems, please contact Midway Car Rental if you need to change your vehicle pick-up time.

One-Way Rentals

• Please call us directly for one-way rental availability, pricing, locations, and details.

Unlimited Mileage

• Unlimited mileage applies only to miles driven in the states of CA and NV.
• If you are a Southern California resident, NO UNLIMITED MILEAGE. 150 miles free per day, 1050 miles free per week. Additional miles at $0.50/mile

Visiting Mexico

• Midway Car Rental vehicles are not permitted to enter Mexico under any circumstances.

A: Safety first! California statutes limit 15-passenger vans to personal use only unless the renter and operator of the vehicle hold a valid Class B Driver’s License or the equivalent commercial operator’s license from the state or country in which they reside.

All 15-passenger van renters will receive a copy of the United States Department of Transportation National Highway Traffic Safety Administration’s consumer advisory for 15-passenger vans, “Reducing the Risk of Rollover Crashes.” The renter will be asked to sign acknowledging receipt of that advisory.

Midway Car Rental also maintains a fleet of 7 and 8-passenger minivans and SUVs that do not require any special driver’s license.

If you have any questions regarding the rental of 15-passenger vans, please call your selected Midway Car Rental branch office directly and we’ll be happy to help!

For standard vehicles, the minimum age to rent from Midway Car Rental is 21. Standard vehicles are non-luxury cars ranging from our full-size cars and down.

For luxury vehicles, 7-passengers SUVs, 15-passenger vans, cube/box trucks, and/or specialty vehicles, renters must be 25 or older. Check with the specific rental location or the nearest Midway Car Rental office for details.

Additional charges apply to all renters under 25 and vary by location.

Learn more about our car rental policies in Los Angeles.

Midway Car Rental accepts major credit cards from a traditional banking institution only, and it must have the renter’s name. Check/Debit/ATM or Cash cards are not accepted. Pre-paid cards, Apple Cards, and Chime Cards are not accepted. All cards must have a working chip.

Authorization Requirement
For standard cars (full size and below) paid by charge card, a minimum of $300 in addition to the total rental bill must be available on your charge card at the time that you pick up your car. For luxury vehicles, amounts vary; please see a customer service representative for the authorization requirement. All vehicle rentals will require a credit card deposit at the time the rental contract is opened. Please contact us directly for details on the credit card deposit on your rental.

Cards Accepted from traditional banking institutions:

American Express

Discover

Diners Club

MasterCard

VISA

For any additional details or for an estimate of your authorization amount, please call the office directly. We look forward to hearing from you!

An acceptable, valid driver’s license issued from your country of residence must be presented at the time of rental. The driver’s license must be valid for the entire rental period. If the driver’s license is in a language other than English, an International Driver’s Permit is required. In all cases, a valid driver’s license issued from your home country must be provided, whether or not you possess an International Driver’s Permit. You will not be allowed to rent a car with only an International Driver’s Permit. The driver’s license must be in the original form, no copies, and be in the name of the main driver. The credit card must have the same name as the driver’s license.

Sorry, but no. The renter’s driver’s license must be valid for the entire rental period.

Apologies, but Midway Car Rental cannot accept a faxed license.

Yes – but an International Driving Permit (IDP) on its own is not sufficient.

Your home country’s valid driver’s license is always necessary for rental with Midway Car Rental. An International Driving Permit (IDP) is a translation of your home country’s (other than English language) driver’s license. At the time of rental, you must present your home country’s valid driver’s license and, if you have one, an IDP to assist us in translating it. The IDP, by itself, is insufficient for rental with Midway Car Rental.

We look forward to welcoming you to America!

Midway Car Rental will only rent to a non-licensed renter is if the individual is unable to drive due to a disability. Otherwise, you must present a valid license in your name in order to rent from Midway Car Rental.

We’re sorry for your troubles! To submit information regarding your accident and related details, please download and complete the Accident/Incident Report, and fax it to (323) 954-5273, or email it to [email protected]

We’re sorry to hear it! To submit information regarding your accident and related details, please download and complete the Claimant Accident Statement, and fax it to (323) 954-5273, or email it to [email protected]

Yes, additional drivers can be added at the counter during the rental process. The added driver must be present with the main driver and have a valid Driver’s License. There is no charge for additional drivers over the age of 25.
If the driver is between 21- 24 years of age, an underage fee will be charged (fee will vary based on the vehicle make/model). There can be a maximum of 3 drivers per vehicle.

Pay the agency now or at least before the due date on the ticket and inform the staff when you return the rental vehicle and/or email [email protected] of the citation and the proof of payment. If you do not pay the agency immediately and our corporate office gets the citation notice, your credit card will get charged for the citation/violation plus an additional $50 admin/processing fee.

Inform the staff at the rental counter and/or email [email protected] of the situation prior to starting your administrative review. Most administrative reviews must be received by the agency within 21 calendar days of receiving the citation and in most cases the fine has to be paid to the agency before moving forward to the administrative hearing. When you win your case, send us a copy of the letters, we will contact the agency to issue us a check and when we receive the check we will refund you.

Our vehicles are registered with an account through Fleetit.co and the account gets charged immediately. Depending on the toll that you traveled on Fleetit.co will let us know within 30 days of travel of the violation.

We will charge your card and email you the receipt however with us you have options on how to deal with Toll Roads Charges Please Click Here. if you have further questions please call and leave a message at 323-692-7045 and we will return your call at our earliest convenience.

Our corporate office receives 1000’s of pieces of mail, they have to get sorted, opened, reviewed, and researched to identify if it is a citation or others. Our terms and conditions state “without prior notification” since it is nearly impossible to reach out to each renter per citation mailed.

In the Greater Los Angeles Area, the city will likely impound the vehicles due to un-paid multiple parking citations thus we do our very best to clear it all up so that current/future renters will not suffer or get inconvenience due to an oversite from our previous customers.