MIDWAY CAR RENTAL FAQ

GENERAL QUESTIONS

A: Age Requirements

  • Standard Cars: all drivers must be at least 21. For renters between the ages of 21 and 24, a daily underage fee will apply.
  • Some luxury vehicles and large SUVs: all drivers must be at least 25

Please call the location from which you wish to rent for details on age restrictions for specific vehicles.

Cancellation Policy

  • Standard cars (Full Size cars and smaller): you may cancel the same day with no penalty.
  • SUVS and VANS: 24-hour cancellation is required by email or phone to avoid penalty fees.
  • LUXURY and SPECIALTY reservations: 48-hour advance cancellation is required.

Midway Rental Requirements

Midway Policies/Required Documents

  • Valid driver’s license, a Major Credit or Debit Card, and a valid 3rd form of ID
  • All documents must be in the driver’s name
  • All vehicles are non-smoking (cleaning fees may apply).
  • Vehicles are allowed in CA, NV, AZ, and UT only
  • Refuel your vehicle to avoid additional fees
  • Driver’s licenses issued outside of the U.S. must be printed in the Latin Alphabet or must be accompanied by a valid international driver’s license.
  • Luxury and Exotic rentals may have additional coverage requirements. Please contact your local office for details.

Payment Options if you are Flying In

Major Credit Card

  • Driver License and Credit Card (names must match)
  • Minimum $200 deposit above expected rental charge; deposits will increase in relation to the vehicle being rented

Please contact the reservation center to find out how much will be authorized on your specific rental.  310-649-5549

Major Debit Card

  • Driver License and Debit Card (linked to a traditional bank checking account) names must match
  • Pre Paid and Reloadable Cards are NOT accepted
  • Debit Card user will need to show a return flight itinerary with rental term matching name on Driver License, Debit Card and 3rd form of I.D
  • 3rd form of I.D: Passport, Military I.D, 2nd Debit or Credit Card, Costco/Sam’s Club, Work Photo I.D Badge
  • Minimum $300 deposit above expected rental charge; deposits will increase in relation to the vehicle being rented
  • Additional drivers, only a Legal Partner or Spouse can be added as a driver
  • Debit Card can only be run 1 time, if it Declines, new card must be presented
  • Be advised that the security deposit refund can take up to 14 days to be posted to your account
  • Midway Car Rental is not responsible for overdraft charges

Payments Options if you are a Southern CA Resident with a zip code of 90000 – 93599

Major Credit Card

  • Driver License and Credit Card (names must match)
  • Minimum $200 deposit above expected rental charge; deposits will increase in relation to the vehicle being rented
  • 3rd form of I.D: Passport, Military I.D, 2nd Debit or Credit Card, Costco/Sam’s Club, Work Photo I.D Badge

Debit Card Policy

  • Driver License and Debit Card (linked to a traditional bank checking account) names must match
  • Pre Paid and Reloadable Cards are NOT accepted
  • 3rd form of I.D; Current paycheck stub or Current good standing utility bill (Water, Power, Gas) must match name and address on driver license
  • Identity Verification will be processed. We will NOT be able to process a rental if the inquiry fails to meet the Debit Card criteria e.g. Judgement, Lien, Bankruptcy. This is NOT a Credit Check and will NOT be posted to the customer’s credit evaluation.
  • Minimum $300 deposit above expected rental charge; deposits will increase in relation to the vehicle being rented
  • Additional drivers may not be added to rental agreements that have been opened with a debit card
  • Debit Card can only be run 1 time, if it Declines, new card must be presented
  • Be advised that the security deposit refund can take up to 14 days to be posted to your account
  • Midway Car Rental is not responsible for overdraft charges
  • No P.O Boxes address for either Driver License or Debit Card

We will not accept debit cards from Southern California residents at our Burbank airport or  LAX locations. All other Midway Locations accept Debit Cards for Southern CA Residents.

Delayed Arrival

  • If you will be delayed for any reason, please call the office. Certain cars are subject to cancellation fees if not canceled 48 hours in advance.

Extending Your Rental

  • To extend your rental beyond the due date shown on your contract, please call your local rental office. Please note that the rate is subject to change.

Hand Controls

  • Midway Car Rental can provide vehicles with hand controls with 24- 48 hours advance notice.

No Show Policy

  • Reservations are valid and honored for up to three hours after the requested pick up time or until the location’s regular closing time, whichever is earlier. If the vehicle is not picked up within three hours of the requested pick up time your reservation status will be changed to a NO SHOW. To avoid any problems, please contact Midway Car Rental if you need to change your vehicle pick-up time.

One-Way Rentals

  • Please call us directly for one-way rental availability, pricing, locations, and details.

Unlimited Mileage

  • Unlimited mileage applies only to miles driven in the states of AZ, CA, NV and UT.

Visiting Mexico

  •  Midway Car Rental vehicles are not permitted to enter Mexico under any circumstances.

A: Safety first!  California statutes limit 15-passenger vans to personal use only unless the renter and operator of the vehicle holds a valid Class B Driver’s License, or the equivalent commercial operator’s license from the state or country in which they reside.

All 15-passenger van renters will receive a copy of the United States Department of Transportation National Highway Traffic Safety Administration’s consumer advisory for 15-passenger vans, “Reducing the Risk of Rollover Crashes.” The renter will be asked to sign acknowledging receipt of that advisory.

Midway Car Rental also maintains a fleet of 7 and 8-passenger minivans and SUVs that do not require any special driver’s license.

If you have any questions regarding the rental of 15-passenger vans, please call your selected Midway Car Rental branch office directly and we’ll be happy to help!

A: For standard vehicles, the minimum age to rent from Midway Car Rental is 21. Standard vehicles are non-luxury cars ranging from our full-size cars and down.

For luxury vehicles, 7-passengers SUV’s, 15-passenger vans, cube/box trucks and/or specialty vehicles, renters must be 25 or older. Check with the specific rental location or the nearest Midway Car Rental office for details.

Additional charges apply to all renters under 25 and vary by location.

Learn more about our car rental policies in Los Angeles.

A: Charge away! Midway Car Rental accepts all the major charge cards listed below provided the card is in the renter’s name. Debit, Check or Cash cards are not accepted as credit identification at the time rental, but can be used at the conclusion of the rental for payment. Pre-paid cards are not accepted.

Authorization Requirement
For standard cars (full size and below) paid by charge card, a minimum of $200 in addition to the total rental bill must be available on your charge card at the time that you pick up your car. For luxury vehicles, amounts vary; please see a customer service representative for the authorization requirement. All vehicle rentals will require a credit card deposit at the time the rental contract is opened. Please contact us directly for details on the credit card deposit on your rental.

Debit cards

Debit Cards are not accepted for local renters, Zip Codes 90000-93599, Per Driver License or Debit Card billing address.
Driver License and Debit Card name must match.
All Debit Card users will need to show return flight itinerary coinciding with rental term matching name on Driver License, Debit Card and 3rd form of ID
3rd form of ID; Passport, Military ID, 2nd Debit or Credit Card, Costco/Sam’s Club, Work Photo Id Badge
No additional drivers on Debit Card rentals.
Minimum $300 deposit above expected rental charge, deposits will increase in relation to vehicle being rented.
Be advised when using a debit card, authorizations or refunds may take up to 14 days to be posted to your account.
Midway is not responsible for overdraft charges.
Cards Accepted:

American Express
Discover
Diners Club
MasterCard
VISA
For any additional details or for an estimate of your authorization amount, please call the office directly. We look forward to hearing from you!

A: An acceptable, valid driver’s license issued from your country of residence must be presented at the time of rental. The driver’s license must be valid for the entire rental period. If the driver’s license is in a language other than English, an International Driver’s Permit is required. In all cases, a valid driver’s license issued from your home country must be provided, whether or not you possess an International Driver’s Permit. You will not be allowed to rent a car with only an International Driver’s Permit. The driver’s license must be in the original form, no copies, and be in the name of the main driver. The credit card must have the same name as the driver’s license.

A: Sorry, but no. The renter’s driver’s license must be valid for the entire rental period.

A: Apologies, but Midway Car Rental cannot accept a faxed license.

A: Yes – but an International Driving Permit (IDP) on its own is not sufficient.

Your home country’s valid driver’s license is always necessary for rental with Midway Car Rental. An International Driving Permit (IDP) is a translation of your home country’s (other than English language) driver’s license. At the time of rental you must present your home country’s valid driver’s license and, if you have one, an IDP to assist us in translating it. The IDP, by itself, is insufficient for rental with Midway Car Rental.

We look forward to welcoming you to America!

A: Midway Car Rental will only rent to a non-licensed renter is if the individual is unable to drive due to a disability. Otherwise, you must present a valid license in your name in order to rent from Midway Car Rental.

A: We’re sorry for your troubles! To submit information regarding your accident and related details, please visit our claims page, download and complete the appropriate car rental claims form, and fax to our claims department.

Claims Department

A: We’re sorry to hear it! To submit information regarding your accident and related details, please visit our car rental claims form page, download and complete the “Claimant Accident Statement,” and fax to our claims department.

Claims Department

A: Yes, additional drivers can be added at the counter during the rental process. The added driver must be present with the main driver and have a valid Driver License. There is no charge for additional drivers over the age of 25.
If the driver is between 21- 24 years of age, an underage fee will be charged (fee will vary based on the vehicle make/model). There can be a maximum of 3 drivers per vehicle.

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