MIDWAY CAR RENTAL FAQ

GENERAL QUESTIONS

A: A Pay now reservation, is a discounted reservation that is paid in advance and is non-refundable. Advance payment in full is required and your credit card is charged immediately. Please contact the office directly with any additional questions.

A: Age Requirements

  • Standard Cars: all drivers must be at least 21. For renters between the ages of 21 and 24, a daily underage fee will apply.
  • Some luxury vehicles and large SUVs: all drivers must be at least 25

Please call the location from which you wish to rent for details on age restrictions for specific vehicles.

Cancellation Policy

  • Standard cars (Full Size cars and smaller): you may cancel the same day with no penalty.
  • SUVS and VANS: 24-hour cancellation is required by email or phone to avoid penalty fees.
  • LUXURY and SPECIALTY reservations: 48-hour advance cancellation is required.

Debit Card Policy

  • Debit Cards are not accepted for local renters (zip codes 90000-93599), based on Driver License or Debit Card billing address.
  • Driver License and Debit Card name must match.
  • All Debit Card users will need to show return flight itinerary coinciding with rental term matching name on Driver License, Debit Card and 3rd form of ID.
  • 3rd form of ID: Passport, Military ID, 2nd Debit or Credit Card, Costco/Sam’s Club, Work Photo ID Badge.
  • No additional Drivers on Debit Card rentals.
  • Minimum $300 deposit above expected rental charge; deposits will increase in relation to vehicle being rented.
  • Be advised that when using a debit card authorizations or refunds may take up to 14 days to be posted to your account.
  • Midway Car Rental is not responsible for overdraft charges.

Delayed Arrival

If you will be delayed for any reason, please call the office. Certain cars are subject to cancellation fees if not canceled 48 hours in advance.

Pre-paid rentals

Pay now pre-paid reservations are discounted reservations that are paid in advance and are non-refundable. The credit card that is used to pre-pay the reservation must be presented at the counter and the card name must match the driver`s license. Advance payment in full is required, and your card will be charged immediately. Pay now pre-paid reservations are non-refundable and cannot be modified or canceled. If you cancel, or do not show, you will not be refunded. Midway is not responsible for overdrafts to your account. We do not accept pre-paid credit cards or pre-paid debit cards. Once the car is rented, you will not receive a credit or refund for unused rental days. If your rental is extended, the additional days are subject to higher rates. When you get to the counter, we will take an additional deposit starting at a minimum of $300.00 on your card. To find out the exact amount of the deposit that will be taken at the counter, please call our reservation center directly.

Extending Your Rental

To extend your rental beyond the due date shown on your contract, please call your local rental office. Please note that the rate is subject to change.

Hand Controls

Midway Car Rental can provide vehicles with hand controls with 24- 48 hours advance notice.

No Show Policy

Reservations are valid and honored for up to three hours after the requested pick up time or until the location’s regular closing time, whichever is earlier. If the vehicle is not picked up within three hours of the requested pick up time your reservation status will be changed to a NO SHOW. To avoid any problems, please contact Midway Car Rental if you need to change your vehicle pick-up time.

One-Way Rentals

Please call us directly for one-way rental availability, pricing, locations, and details.

Unlimited Mileage

Unlimited mileage applies only to miles driven in the states of AZ, CA, NV and UT.

Visiting Mexico

Midway Car Rental vehicles are not permitted to enter Mexico under any circumstances.

A: Renting with Midway Car Rental is easy! You must present a valid driver’s license and credit card, in your name, when you pick up your vehicle.

You will also need to present a secondary ID with your signature.

Any second means of I.D. with a signature is acceptable, such as a department store card, library card, etc.
It should not be the same as your credit identification.
For example, if you are using American Express to pay for the rental, that card cannot be used as your secondary ID.
Los Angeles County residents picking up a car at the LAX location are also required to present a utility bill showing their current home address and name. All vehicle rentals will require a credit card deposit at the time the rental contract is opened. Please contact us directly for details on the credit card deposit on your rental.

A: Safety first!  California statutes limit 15-passenger vans to personal use only unless the renter and operator of the vehicle holds a valid Class B Driver’s License, or the equivalent commercial operator’s license from the state or country in which they reside.

All 15-passenger van renters will receive a copy of the United States Department of Transportation National Highway Traffic Safety Administration’s consumer advisory for 15-passenger vans, “Reducing the Risk of Rollover Crashes.” The renter will be asked to sign acknowledging receipt of that advisory.

Midway Car Rental also maintains a fleet of 7 and 8-passenger minivans and SUVs that do not require any special driver’s license.

If you have any questions regarding the rental of 15-passenger vans, please call your selected Midway Car Rental branch office directly and we’ll be happy to help!

A: For standard vehicles, the minimum age to rent from Midway Car Rental is 21. Standard vehicles are non-luxury cars ranging from our full-size cars and down.

For luxury vehicles, 7-passengers SUV’s, 15-passenger vans, cube/box trucks and/or specialty vehicles, renters must be 25 or older. Check with the specific rental location or the nearest Midway Car Rental office for details.

Additional charges apply to all renters under 25 and vary by location.

Learn more about our car rental policies in Los Angeles.

A: Charge away! Midway Car Rental accepts all the major charge cards listed below provided the card is in the renter’s name. Debit, Check or Cash cards are not accepted as credit identification at the time rental, but can be used at the conclusion of the rental for payment. Pre-paid cards are not accepted.

Authorization Requirement
For standard cars (full size and below) paid by charge card, a minimum of $200 in addition to the total rental bill must be available on your charge card at the time that you pick up your car. For luxury vehicles, amounts vary; please see a customer service representative for the authorization requirement. All vehicle rentals will require a credit card deposit at the time the rental contract is opened. Please contact us directly for details on the credit card deposit on your rental.

Debit cards

Debit Cards are not accepted for local renters, Zip Codes 90000-93599, Per Driver License or Debit Card billing address.
Driver License and Debit Card name must match.
All Debit Card users will need to show return flight itinerary coinciding with rental term matching name on Driver License, Debit Card and 3rd form of ID
3rd form of ID; Passport, Military ID, 2nd Debit or Credit Card, Costco/Sam’s Club, Work Photo Id Badge
No additional drivers on Debit Card rentals.
Minimum $300 deposit above expected rental charge, deposits will increase in relation to vehicle being rented.
Be advised when using a debit card, authorizations or refunds may take up to 14 days to be posted to your account.
Midway is not responsible for overdraft charges.
Cards Accepted:

American Express
Discover
Diners Club
MasterCard
VISA
For any additional details or for an estimate of your authorization amount, please call the office directly. We look forward to hearing from you!

A: We welcome worldwide travelers! Midway Car Rental happily accepts driver’s licenses issued by:

Any US state, territory, or possession
Any Canadian province
Any country that…
…participated in the 1949 Geneva Convention on Road Traffic, or…
participated in the 1943 Convention on the Regulation of Inter-American Automobile Traffic, or…
has a reciprocal agreement within the United States.
Please note that the driver’s license must be:

Presented at the time of pick-up
An original (no copies)
In the name of the person who is picking up the car.

A: Sorry, but no. The renter’s driver’s license must be valid for the entire rental period.

A: Apologies, but Midway Car Rental cannot accept a faxed license.

A: Yes – but an International Driving Permit (IDP) on its own is not sufficient.

Your home country’s valid driver’s license is always necessary for rental with Midway Car Rental. An International Driving Permit (IDP) is a translation of your home country’s (other than English language) driver’s license. At the time of rental you must present your home country’s valid driver’s license and, if you have one, an IDP to assist us in translating it. The IDP, by itself, is insufficient for rental with Midway Car Rental.

We look forward to welcoming you to America!

A: Midway Car Rental will only rent to a non-licensed renter is if the individual is unable to drive due to a disability. Otherwise, you must present a valid license in your name in order to rent from Midway Car Rental.

A: We’re sorry for your troubles! To submit information regarding your accident and related details, please visit our claims page, download and complete the appropriate car rental claims form, and fax to our claims department.

Claims Department

A: We’re sorry to hear it! To submit information regarding your accident and related details, please visit our car rental claims form page, download and complete the “Claimant Accident Statement,” and fax to our claims department.

Claims Department

A: Yes, additional drivers can be added at the counter during the rental process. The added driver must be present with the main driver and have a valid Driver License. There is no charge for additional drivers over the age of 25.
If the driver is between 21- 24 years of age, an underage fee will be charged (fee will vary based on the vehicle make/model). There can be a maximum of 3 drivers per vehicle.